We're Here to Help

Section 01

Account Issues

Having trouble signing in, accessing your account, or managing your profile? We can help you with:

• Login and password reset problems
• Account verification and activation
• Profile setup and editing
• Account suspension or restriction queries
• Deleting or deactivating your account

Email us at mahivagroupteam@gmail.com with your registered email address and a description of the issue.

Section 02

In-App Purchase & Billing

For any questions related to subscriptions, purchases, or billing, please contact us. We can assist with:

• Subscription activation or cancellation
• Charges and payment queries
• Refund requests
• Restoring a previous purchase

Note: All in-app purchases are processed through the Apple App Store. For direct billing disputes, you may also contact Apple Support at support.apple.com.

Section 03

Technical Problems

Experiencing a bug, crash, or unexpected behaviour in the app? Please share the following details when contacting us so we can resolve your issue faster:

• Your device model and iOS version
• App version number (found in App Store)
• A brief description of the problem
• Steps to reproduce the issue (if possible)
• Screenshots or screen recordings (if applicable)

Send your report to mahivagroupteam@gmail.com and our team will investigate promptly.

Section 04

Reporting Abuse or Violations

TruNRI is committed to maintaining a safe and respectful community. If you encounter content or behaviour that violates our community guidelines, please report it immediately.

You can report users or content directly within the app using the built-in report feature, or contact our safety team at mahivagroupteam@gmail.com for urgent or serious concerns.

All reports are handled confidentially and reviewed with priority by our moderation team.

Section 05

Privacy & Data Requests

For questions about how we handle your personal data, or to submit a data access, correction, or deletion request, please review our Privacy Policy.

To exercise your privacy rights or for data-related concerns, contact us at mahivagroupteam@gmail.com with the subject line Privacy Request. We will respond within the timeframe required by applicable law.

Section 06

Frequently Asked Questions

How do I reset my password?

On the login screen, tap "Forgot Password" and follow the instructions sent to your registered email address.

How do I cancel my subscription?

Open the Settings app on your iPhone or iPad → Apple ID → Subscriptions → TruNRI → Cancel Subscription.

How do I delete my account?

Go to your Profile → Settings → Account → Delete Account. If you face any issues, email us at mahivagroupteam@gmail.com.

How long does support take to respond?

We aim to respond to all queries within 1–2 business days.